1. Return Conditions
1.1 If you are not satisfied with your purchase or have any quality issues, please contact us within 30 after receiving the item with your order details and a description of the problem.
1.2 In order to be able to return an item, the item must meet the following conditions:
– The product must be in original packaging and labels intact;
– The product must not have been used or artificially damaged in any way;
– Items must include all attachments and accessories.
2. Refund Policy
2.1 After confirming the return, we will proceed with the refund process. The refund amount will be returned according to the payment method you used to purchase the product.
2.2 Refunds will normally be processed within 5 days after the returned item has been received and reviewed. Please note that it may take some time for refunds to your original payment method to appear on your account.
2.3 Please note that the return and refund policy may not apply to some products, such as personalized products or special promotional products. Please review the return and refund policy description on the product page before purchasing.
3. Return and Refund Process
3.1 If you meet the return conditions and wish to return the product, please contact us
by:[email protected]. Provide your order details and explain the reason for the return.
3.2 Our customer service team will communicate with you and guide you on how to return the product. Please follow the instructions we provide and send the returned item back as requested.
3.3 Please note that shipping costs for returns are your responsibility, unless the return is due to a defective item or our error.
4. Special circumstances and disclaimers
4.1 If the goods you received have obvious logistics damage, please take photos and contact us immediately when you sign for receipt. We will deal with it and provide you with a solution as soon as possible.
4.2 We reserve the right to adjust and explain the return and refund policy according to the actual situation. In exceptional cases, we may ask you to provide additional documentation or proof in order to better process returns and refund requests.
4.3 We are not responsible for:
– Damage or loss of goods due to your personal reasons;
– Damage caused by misuse of the product or failure to comply with the instructions for use;
– Product damage due to force majeure or accident.
5. Delivery area
5.1 The area covered by our delivery service will depend on your country or region. Please provide the correct shipping address during the checkout process so we can determine if the item can be delivered to your location.
6. Delivery method and time limit
6.2 We will choose the appropriate delivery method according to the type and size of the product and the requirements of your location. Common shipping methods include courier companies, postal services, or other partner services.
6.3 The delivery time will vary according to your location and selected delivery method. On the checkout or order confirmation page, you will see an estimated delivery time frame. Please note that this is an estimated time only, the actual delivery time may be affected by various factors such as weather conditions, shipping delays, etc.
7. Shipping
7.1 The freight will be determined according to factors such as the delivery method you choose, the delivery area, and the total amount of the order. During the checkout process, you will see the applicable shipping charges.
7.2 During certain promotions, we may offer free shipping or discounted shipping. Relevant information will be clearly stated on the website or on the promotion page.
8. Track order
8.1 After the goods are shipped, we will provide an order tracking number (Tracking Number) so that you can keep track of the delivery progress of the order. You can check the real-time location and delivery status of your order on the website of the designated courier company or postal service through this tracking number.
8.2 If you have any questions about order delivery or need help, please contact us by:
[email protected]
9. Recipient Responsibilities
9.1 During the delivery process, you, as the recipient, have certain responsibilities, including but not limited to providing an accurate delivery address, ensuring that someone receives the goods, signing for confirmation, etc. Please ensure that the contact information you provide is correct, and that necessary checks and sign-offs are made upon delivery.
10. Shipping Restrictions
10.1 For some specific products or regions, there may be delivery restrictions. For example, certain products may be restricted by laws and regulations or shipping companies and cannot be delivered to specific regions. We will endeavor to provide relevant information during the checkout process so that you are aware of any applicable shipping restrictions.
11. Special circumstances and disclaimers
11.1 Under certain circumstances, such as natural disasters, emergencies or force majeure, delivery may be delayed or impossible. We will endeavor to cooperate with the relevant delivery service provider to ensure that any issues are resolved in a timely manner. However, we are not liable for any delays or losses resulting therefrom.
Please note that the above shipping policy applies to general merchandise on [email protected]. Specific goods or services may have separate shipping policies, which will be stated separately on the purchase page.
If you have any questions or need further assistance, please contact us at:
Monday to Friday : 9:30AM-6:30PM
Email:[email protected]
